Claims

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An insured event is a situation where a client needs fast, clear, and practical support. We help both policyholders and injured parties claim insurance benefits in accordance with the insurance policy and applicable legislation.

Our primary goal is to ensure that, during a challenging situation, the client knows what is happening, what the next steps are, and who they can turn to. We assess each claim individually in accordance with the agreed insurance coverage.

When handling a claim, we emphasize a proactive (alebo: helpful) approach, effective communication, and high-quality service. Thanks to our in-house claims team, we have the entire claims process under control and can respond quickly and efficiently.

Claim Reporting and Tracking

Report your claim to us as soon as possible in the way that suits you best – via our online form, by e-mail, by post, or by phone. Once reported, you can track the status of your claim directly on our website through our online services.

Find more information here.

Property Insurance Claims

If you have suffered damage to your insured property, please do not hesitate to contact us as soon as possible. What exactly should you do, when is it necessary to call the police, and how do you report a claim step-by-step?

Find more information here.

Liability Insurance Claims

Reporting a claim and navigating the process when you have caused damage to a third party under your liability insurance is simple. Please also contact us if, on the other hand, you are the injured party. How should you proceed?

Find more information here.

Online

Reporting a claim is quick and easy using our Online Claim Reporting website. The claim will be registered in real time in the insurance company’s system and you’ll immediately receive the claim number allocated to your claim.

Online claim reporting

By post

You can send the completed and signed Claim form by post to us at:

PREMIUM Pojišťovna,
pobočka Česká republika
Likvidace pojistných událostí
Pobřežní 620/3
186 00 Praha 8 - Karlín

By telephone

Our Customer Service line is available to you every business day
from 9:00 a.m. to 5:00 p.m.

+420 725 125 088